Privacy Policy

At AWF Technologies Pvt Ltd ("Company", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS services.

We value your trust. This Privacy Policy explains what information we collect, why we collect it, and how we use it to provide you with the best possible service experience.

We collect the following types of information:

Personal Information:

• Name, email address, and phone number
• Company name and business details
• Billing and payment information
• Contact preferences and communication history

Usage Data:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our services
• SMS delivery and response data

Cookies and Tracking:

• Cookies for website functionality
• Analytics and performance tracking
• Marketing and advertising preferences

We use your information for the following purposes:

• To provide and maintain our SMS services
• To process payments and manage your account
• To send you service-related notifications and updates
• To provide customer support and technical assistance
• To improve our services and develop new features
• To comply with legal obligations and prevent fraud
• To send marketing communications (with your consent)

Your data security is our top priority. We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Compliance with industry security standards
• Regular backup and disaster recovery procedures

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent
• In connection with a business transfer or merger

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation on processing
• Objection: Object to certain data processing
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods include:

• Account information: Until account deletion + 7 years for legal compliance
• SMS delivery logs: 90 days for service quality and support
• Payment records: 7 years for tax and accounting purposes
• Marketing data: Until consent is withdrawn