Refund Policy

Eligibility for Refund

Refunds are considered only for service failures, technical issues beyond user control, or billing discrepancies. Refund requests must be initiated within 7 days of the transaction date, along with valid proof of issue.

Non-Refundable Services

Used SMS credits, expired or partially used plans, services availed under promotions, and purchases made with discounted coupons are non-refundable, except in cases of proven technical failure caused by RatSMS systems.

Process for Refund

• Reach out to our support team via email or phone with complete transaction details.
• Our technical and billing teams will investigate the claim thoroughly.
• If eligible, the refund will be processed to the original payment method within 7–10 business days.
• Refund status updates will be communicated through your registered email address.

Contact Support

If you have questions about eligibility, status, or the refund process, we are here to help:

Email: support@ratsms.com
Phone: +91-7506712345

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

Important Notes

• Refunds are not provided for minor technical glitches which do not materially affect the delivery of services.
• Misuse of our platform or violation of our terms of service voids eligibility for refunds.
• Refunds are strictly made to the original mode of payment. Alternate channels or cash refunds are not supported.

Dispute Resolution

In case of disagreement regarding the refund decision, you may escalate the case to our grievance redressal officer by emailing . We aim to provide a resolution within 15 business days.